Rebuilding Trust

If you want to repair the damage caused by a betrayal and rebuild trust, you need to act immediately by taking these steps:

• Acknowledge what you've done: Consider the ways you have betrayed the other person. Think about how she's feeling and acknowledge that trust has been broken. Assess the situation and consider what damage has been done.
• Say you're sorry: Sincerely apologize to the person, expressing remorse and knowledge of your actions and their consequences. Take responsibility for what you've done and express the desire to make reparations.
• Take corrective action: Demonstrate that you're committed to making up for the betrayal by making restitution. Take actions that make it up to the person whose trust you've broken. Without restitution, any attempt at rebuilding trust will be hindered.

Overview/Description

Trust is one of the most important elements of a productive working environment but can easily be broken. Broken trust won't just disappear, but needs to be rebuilt. This Business Impact explores what trust is and the ways to rebuild trust once it has been broken.

Target Audience

Professionals in non-managerial roles