Preventing Agent Absenteeism through Better Working Conditions

What are the major causes of call center agent absenteeism?

• Stress
• Ineffective hiring screening
• Inadequate training
• Inflexible work scheduling
• Unpleasant physical working conditions

Overview/Description

Excessive agent absenteeism is an issue for many call centers. This Business Impact examines a strategy for minimizing the problem.

Target Audience

Call Center Supervisors and Managers