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Preventing Agent Absenteeism through Better Working Conditions

Preventing Agent Absenteeism through Better Working Conditions


What are the major causes of call center agent absenteeism?
  • Stress
  • Ineffective hiring screening
  • Inadequate training
  • Inflexible work scheduling
  • Unpleasant physical working conditions

Overview/Description
Excessive agent absenteeism is an issue for many call centers. This Business Impact examines a strategy for minimizing the problem.

Target Audience
Call Center Supervisors and Managers

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