Mediating Project Team Conflict

What are the signs of friction in the workplace?

• Ineffective communication
• Group hostility
• Personal hostility

What are the three elements of effective mediation?

• Impartiality
• Facilitation
• Stimulation

Overview/Description

Project team conflict can be extremely disruptive to productivity. This impact explores the conflict resolution strategy of mediation.

Target Audience

Students preparing to enter the workforce, entry level employees who have just entered the workforce and mid-level employees looking to refresh their skills.