Effective Body Language in Negotiations

What body language conveys an open-minded individual?

• Facial – Consistent eye contact, smiling, neck and face muscles at ease
• Extremities – Arms uncrossed and at rest, palms open and faced up, legs comfortably crossed or together when sitting
• Torso – Relaxed posture, body leaned forward or seated on the front edge of the chair

What body language conveys a closed-minded individual?

• Facial – Minimal eye contact, squinting, tense facial muscles
• Extremities – Crossed arms, clenching or griping objects, rubbing the back of the neck, feet and legs pointed toward the door
• Torso – Tense or anxious posture, body leaned back when seated

Overview/Description

Body language often conveys far more than the spoken word, communicating the speaker's underlying intent. This Business Impact focuses on the crucial role that non-verbal cues serve during the course of business negotiations.

Target Audience

Students preparing to enter the workforce, entry level employees who have just entered the workforce and mid-level employees looking to refresh their skills.