Disaster Recovery - Keeping the Lines Open

The call center support team is often responsible for what aspects of the disaster recovery plan?

• Telephone tree - Call center support will use this master list of names and phone numbers to contact employees.
• Emergency call center support voicemail number and email address - Call center support must supply this information to all company employees and customers.
• Database for keeping track of issues during disaster recovery - Call center support will continue to provide end users with assistance.
• Telephone services recovery - Call center support's phone lines must be rerouted to the temporary operations site.

Overview/Description

Planning for disaster is important for all companies. This Business Impact explores the communications aspect of disaster recovery strategies for holding on to top performers.

Target Audience

Call Center Supervisors and Managers