Value Stream Maps for Non-manufacturing Processes

What kind of office wastes can be addressed by Value Stream Mapping?

• long lead times
• work queues
• excess paperwork and redundant approvals
• incomplete and inaccurate information
• complex tracking procedures

What are the steps to Value Stream Mapping for non-manufacturing processes?

• Identify the value stream or process to be mapped. Decide where improvements should be made in business processes or functions.
• Map the current state. Chart and analyze the current flow of data, resources, and effort to complete the process or function. This will help to identify areas in need of improvement.
• Map the future state. Draft a new process flow without the redundancies and inefficiencies of the original.
• Achieve the future state. Implement the new process flow and monitor for improvements. Revise as required.

Overview/Description

Value Stream Maps are designed to yield efficiency improvements. This impact explores how they can be applied to a non-manufacturing process.

Target Audience

Any individuals interested in implementing or revising Lean business processes.