Confrontation: What's the Best Approach

What skills do managers need to develop to ensure that confrontations with employees are positive?

• Assertiveness
• Negotiation
• Collaboration

When confronting employees, how should managers negotiate with them effectively?

• Identify what's important to them
• Collaborate with them to work out mutually satisfying alternatives

Overview/Description

Managers often find confronting employees difficult and unpleasant. This Business Impact explores strategies for turning these confrontations into positive, win-win experiences.

Target Audience

Any individuals interested in developing their conflict resolution skills.