Langsung ke konten utama

Preventing High Turnover Rates: How to Keep The Best

Preventing High Turnover Rates: How to Keep The Best

What are the impacts of high turnover?
  • Recruitment and training costs are significant
  • Loss of knowledge and experience reduce workforce efficiency
  • Delays in projects and disruptions to daily routines can hamper business goals
  • Diminished morale can lead to further attrition
What steps can managers take to reduce attrition?
  • Managers must focus on employee needs and drives
  • Promotions from within can increase employee commitment
  • Special projects can be targeted to engage employee interests
  • Training can provide a sense of progress and growth

Overview/Description
While some turnover is unavoidable, companies must take proactive steps minimize its effect. This Business Impact explores retention strategies for holding on to top performers.

Target Audience
Individuals responsible for managing personnel either occasionally, for example as project managers, or more permanently as team leaders or line managers.

Komentar

Posting Komentar

Postingan populer dari blog ini

Portfolios, Programs, and Projects: What's the Difference?

Portfolios, Programs, and Projects: What's the Difference? How are portfolios, programs, and projects defined? Portfolio: A collection of independent or interdependent projects or programs grouped together for management and a specific business objective Program: A group of related projects managed in a coordinated fashion for efficiency sake Project: A finite task with a specific result What is the key focus of each? Portfolio: To categorize and rank the given project or program according to strategic goals in light of resource allocation Program: To achieve the benefits that its parent portfolio outlines Project: To create a specific product, result, or service in keeping with the strategic benefits of its parent program Overview/Description When key business terms are perceived as interchangeable, communication breakdown can occur, costing time and money. This Impact Series reviews the significant differences between portfolios, programs, and projects. ...
Posting Komentar
Baca selengkapnya

Dealing with Questions, Objections, and Resistance

Dealing with Questions, Objections, and Resistance Manage the Issues Clarify and simplify the issues.  By listening carefully and asking good questions, you'll be able to better identify the issues and make sure you and your customer are on the same page. And once you've honed in on the true issues and areas of concern, you'll make it that much easier for the customer to overcome his objections and recognize the right course of action. Use real-time techniques.  When a customer has a question or concern, she doesn't want to put it on hold. She wants resolution and answers. And you, as a sales professional, don't want to let a drop in momentum ruin your chance at gaining a customer. So to be prepared to think on your feet and employ some real-time techniques. Manage Yourself Stay in control.  You can't always control circumstances, but you can control yourself. Don't react off the cuff and get defensive. If you're facing objections and resista...
Posting Komentar
Baca selengkapnya

Preventing Agent Absenteeism through Better Working Conditions

Preventing Agent Absenteeism through Better Working Conditions What are the major causes of call center agent absenteeism? Stress Ineffective hiring screening Inadequate training Inflexible work scheduling Unpleasant physical working conditions Overview/Description Excessive agent absenteeism is an issue for many call centers. This Business Impact examines a strategy for minimizing the problem. Target Audience Call Center Supervisors and Managers
Posting Komentar
Baca selengkapnya